Cubicles Coders · CPaaS
·
2-Way Messaging is now live across 220+ countries
Conversations
that actually reply back.
Turn every SMS into a two-way dialogue. Automate inbound campaigns, capture intent in real time, and let customers reply, opt-in, vote, book, or buy — right inside the message.
9:41
●●●●●
5G
▮▮▮
B
Brewhouse Cafe
SMS · Verified Business
Today · 10:32
☕ Hey Priya! Reply YES to claim your free flat white this week.
YES
???? You're in! Show this code at the counter: BREW-8K2. Reply STORE to find your nearest cafe.
STORE
???? Nearest: 14 MG Road, 0.6km. Open till 11pm. Reply BOOK to reserve a table.
Powering messaging for teams at
Nimbus·
FINOVA·
Loomly·
/halo.health·
Greenline·
aether ✦·
Cartello·
PULSE/24·
Nimbus·
FINOVA·
Loomly·
/halo.health·
Greenline·
aether ✦·
Cartello·
PULSE/24·
About 2-Way Messaging
One-way messaging is a
monologue.
We built the dialogue.
Cubicles Coders' 2-Way Messaging lets your customers reply to any SMS — and your systems listen, route, and respond automatically. Built on a carrier-grade CPaaS backbone with virtual long codes, short codes, and keyword triggers, it turns every campaign into a living conversation.
Whether it's a customer confirming an appointment, voting in a poll, opting in for offers, or escalating a support ticket — every inbound message is captured, classified, and actioned in milliseconds.
220+
Countries covered
99.99%
Platform uptime
<3s
Avg reply latency
conversation_engine.cubicles
01 · inbound
"YES, send me details"
+91·98···45
02 · keyword match
Triggered campaign: OFFER_Q4
03 · auto-reply sent
Delivered in 1.8s · webhook fired
OK
Features
Everything you need to
listen, respond, and learn.
A full conversation engine — keyword routing, auto-responses, AI intent detection, analytics, and developer APIs — bundled into one platform.
Keyword-based auto-responders
Configure unlimited keywords like YES STOP BOOK and route each one to the perfect reply, workflow, or human agent.
▸ OFFER
→ promo
▸ HELP
→ agent
▸ BOOK
→ calendar
Virtual long & short codes
Dedicated numbers in 220+ countries. Shared and private short codes for high-volume campaigns.
Schedule & throttle
Time-zone aware sending, quiet hours, and TPS throttling for compliant high-volume blasts.
Opt-in & consent management
Auto-handle STOP, START, UNSUBSCRIBE keywords. Full audit trail. DLT, TCPA & GDPR ready.
AI intent detection
Free-form replies are classified in real time — booking, complaint, query, opt-out — and routed automatically. No rigid keyword required.
USER REPLY
"can u call me back tmrw plz"
DETECTED
callback_request
conf · 0.94
Real-time analytics
Live dashboards for delivery, reply rates, intent breakdown, ROI per campaign. Export anywhere.
Benefits
What you
actually get
in return.
Beyond features — the outcomes that move the needle for marketing, support, and revenue teams.
4.7×
Higher engagement
vs. one-way SMS
01
Higher customer retention & loyalty
When customers can reply, they engage. Conversations build trust — and retained customers spend up to 67% more over their lifetime.
02
Real-time ROI you can measure
Every reply is a data point. Track conversion, attribution, and net-revenue-per-message in one dashboard. No more black-box campaigns.
03
Lower support cost per ticket
Auto-responders deflect repetitive queries 24/7. Human agents only handle escalations — slashing your cost-per-resolution by up to 60%.
04
Compliant by default
Native DLT, TCPA, GDPR, and CTIA support. Opt-outs handled instantly. Audit-ready logs for every conversation.
05
Plug into your stack — in minutes
REST API, webhooks, and pre-built connectors for Salesforce, HubSpot, Zendesk, Zoho, and 30+ more. No replatforming needed.
Industries
Built for teams that
talk to customers all day.
From banks to bistros — see how 2-way conversations transform six industries.
Banking & Finance
Balance enquiries, OTP validation, transaction disputes, EMI confirmations — all over secure SMS.
BAL
STMT
BLOCK CARD
E-commerce & Retail
Order confirmations, delivery rescheduling, COD verification, return requests — straight from the inbox.
TRACK
RESCHEDULE
RETURN
Healthcare
Appointment confirmations, prescription refills, post-visit feedback, lab result alerts.
CONFIRM
RESCHEDULE
REFILL
Hospitality & Travel
Check-in confirmations, room service requests, flight reschedules, guest feedback loops.
CHECKIN
UPGRADE
FEEDBACK
Logistics & Delivery
Driver dispatch, customer hand-off codes, route exceptions, real-time delivery slots.
DISPATCH
SLOT
DELIVERED
Education & EdTech
Class reminders, fee enquiries, exam alerts, parent-teacher updates, course opt-ins.
FEES
ENROLL
REPORT
How it works
From inbound SMS to
handled outcome in seconds.
Click each step to see what happens inside the engine.
INBOUND · SMSC GATEWAY
Yes please send me the offer details ????
From · +91·98···45
10:32:14.882 UTC
STEP 01 · INGEST
A customer replies — anywhere, any keyword.
Inbound SMS hits Cubicles Coders' SMSC gateway in under 300ms — across 800+ direct operator connections, with full unicode support and emoji parsing.
Why Cubicles Coders
We're not
another SMS gateway.
Cubicles Coders engineers business communication infrastructure from the ground up. Direct operator connections, in-house AI, and a team that picks up the phone — literally.
Awarded Tier-1 CPaaS Provider · 2024 & 2025
By the Juniper Research CPaaS Vendor Index — two years running.
12B+
Messages / yr
800+
Direct ops
99.99%
Uptime SLA
24/7
NOC + support
DIFFERENTIATOR 01
Direct, not aggregated
Carrier-direct routes mean better delivery, latency, and cost. No middlemen, no surprises.
DIFFERENTIATOR 02
In-house AI intent
Our NLP models are trained on 12B+ messages — tuned for short-form, multilingual SMS.
DIFFERENTIATOR 03
Compliance is the default
DLT, TCPA, GDPR, CTIA — out of the box. Auditors love us. Your legal team will too.
DIFFERENTIATOR 04
Engineers on the line
No tier-one scripts. Talk to the people who built the platform when something needs fixing.
"We replaced four legacy vendors with Cubicles Coders' 2-Way Messaging. Reply rates tripled in 30 days, and our support team got their evenings back."
AK
Anjali Krishnan
VP Customer Ops · Finova Capital
Ready when you are
Start a conversation
that actually pays back.
Launch your first 2-way campaign in under 60 seconds. Free 1,000-message trial. No credit card. Cancel anytime.
✓ ISO 27001
✓ SOC 2 Type II
✓ GDPR ready
✓ 99.99% SLA
Frequently asked
Questions, answered.
Everything you need to know before you press send.
What exactly is 2-way SMS messaging?
2-way SMS lets customers reply to messages you send — and lets your systems respond automatically.
Unlike one-way alerts, it turns SMS into a full conversation channel: opt-ins, polls,
confirmations, support, bookings, and more, all over the world's most universal messaging
protocol.
Do I need a special number to receive replies?
Yes — Cubicles Coders provisions virtual long codes, short codes, and shared/dedicated
numbers in 220+ countries. We help you pick the right format based on volume, geography,
and compliance needs (DLT, TCPA, etc.).
How fast can I go live?
Most customers send their first 2-way message within an hour of signup. Number provisioning
and regulatory approvals (where required) can take 1-5 business days depending on the country.
Our onboarding team handles the paperwork.
Can I integrate with my CRM or helpdesk?
Out of the box: Salesforce, HubSpot, Zoho, Zendesk, Freshworks, Webengage, MoEngage, and 30+ more.
For anything else, our REST API and webhook system slot into any modern stack — most teams
finish integration in under a day.
How is pricing structured?
You pay per outbound SMS (volume tiers) and a small monthly fee for dedicated numbers.
Inbound messages are free on most routes. No platform fee, no setup fee. We'll size a
quote against your volume in under 24 hours.
Is it compliant with TCPA, GDPR, and DLT?
Yes. Cubicles Coders is ISO 27001 and SOC 2 Type II certified. We provide native handling
of opt-out keywords, audit logs, consent records, geo-routing for data residency, and full
DLT registration support for Indian operators.
What if a customer sends a free-form reply?
Our in-house AI intent engine classifies free-form text into actionable categories
(booking, complaint, callback, opt-out, query). You can configure fallback rules — route
to a human, send a clarifying template, or trigger a workflow — for anything below your
confidence threshold.
Still curious?
Book a 15-min demo →
