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Business Development Manager – Retailer & Wholesaler Accounts

Full-Time 2-3years Work from Home
Summary

We are hiring Business Development Managers to manage retailer and wholesaler accounts, strengthen client relationships, and increase sales through repeat purchases. This role combines business development, account management, and daily sales support.

Description

As a Business Development Manager, you will work closely with assigned retailers and wholesalers to understand their purchasing needs, recommend relevant products, and grow their business with us. You will support product listings, coordinate orders and returns, resolve account issues, and monitor sales performance to improve customer satisfaction and achieve sales targets.

Responsibilities

*Build and maintain strong relationships with retailers and wholesalers.
*Encourage repeat purchases through regular follow-ups, relevant product recommendations, and promotional offers.
*Identify opportunities to increase order value and expand the range of products each client purchases.
*Manage and update product listings, including pricing, availability, and product information.
*Coordinate order placement, processing, tracking, and delivery updates.
*Handle return, replacement, and refund requests in coordination with internal teams.
*Monitor account sales, purchase frequency, and customer activity against targets.
*Re-engage inactive clients and address concerns affecting purchases.
*Maintain accurate client records and prepare regular sales reports.
*Share customer feedback with sales, operations, and product teams.

Skills

*Strong communication, negotiation, and relationship management skills.
*Ability to identify customer needs and convert opportunities into sales.
*Understanding of B2B sales and retailer or wholesaler purchasing behaviour.
*Good problem-solving, follow-up, and customer service skills.
*Ability to manage multiple accounts and prioritise daily tasks.
*Proficiency in Excel or Google Sheets; familiarity with CRM and order management systems.
*Ability to analyse sales performance and work towards targets.
*Having knowledge of Logistics & Transportation

Qualifications

* Practical Ground Sales knowledge required- No degree or formal educational qualification required.
*Previous experience in business development, B2B sales, account management, or retail and wholesale sales preferred.
*Experience handling product listings, orders, returns, or marketplace accounts is an advantage.
*Working knowledge of digital sales platforms and basic sales reporting.
*Proficiency in English, Hindi, or relevant regional languages to communicate effectively with clients.

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